Terms of Service

Last Updated: March 20, 2026

These terms apply to all our services: Massage Therapy, 576@Stanley Restaurant, and The Ultimate Lotus Accommodation.

1. Massage Therapy Services

By booking a massage session, you agree to:

  • Arrival: Please arrive 10 minutes before your scheduled time to complete any necessary forms.
  • Late arrivals: May result in shortened treatment time (full charge applies).
  • Cancellation: 2 hours notice required for cancellations or rescheduling.
  • Health disclosure: You must disclose any health conditions, injuries, or pregnancies.
  • Right to refuse: Therapists may refuse service if they believe it may be harmful.

2. 576@Stanley Restaurant & Catering

For all food and beverage orders:

  • Allergies: Please inform staff of any allergies before ordering.
  • Preparation time: Allow 15-20 minutes for food preparation.
  • Cancellation: 1 hour notice required for catering orders.
  • Dietary requirements: We accommodate vegetarian, vegan, and gluten-free options.
  • Prices: Include 15% VAT. Menu items subject to availability.

3. The Ultimate Lotus Accommodation

Hotel and apartment bookings are subject to:

  • Check-in: 14:00 (local time) • Check-out: 11:00 (local time)
  • Early check-in: Subject to availability (additional fees may apply).
  • Late check-out: Can be arranged for an additional fee.
  • Cancellation: 24 hours notice required for full refund.
  • No-show: Full charge applies for no-shows.
  • Smoking: All rooms are non-smoking. Smoking fee: R500
  • Pets: Not permitted except service animals.
  • Damage: Guests are responsible for any damages to the room.

4. Payment Terms

  • Accepted methods: Cash, Credit/Debit cards, Mobile payments (Apple Pay, Google Pay)
  • Room charges: Hotel guests may charge food/drinks to their room.
  • Deposits: Accommodation bookings may require a 50% deposit.
  • Refunds: Processed within 5-7 business days.

5. Package Deals & Combined Services

  • Wellness packages: Must be used within 6 months of purchase.
  • Modifications: Package components may be modified with price adjustment.
  • Refunds: Partial refunds based on used services.

6. Privacy & Data Protection

  • Health information: Collected for your safety and kept confidential.
  • Payment data: Processed securely, not stored on our servers.
  • Marketing: Opt-out anytime from promotional emails.
  • CCTV: Recorded in public areas for security.

7. Liability

  • Massage: Not liable for injuries unless due to gross negligence.
  • Food: Not liable for allergic reactions if allergies were disclosed.
  • Accommodation: Not liable for lost or stolen items from rooms.
  • Valuables: Use in-room safe for valuables.

8. Conduct

  • Respectful behavior: Expected towards all staff and guests.
  • Right to refuse service: We reserve the right to refuse service to anyone.
  • Quiet hours: 22:00 - 07:00 in accommodation areas.

Contact Information

Lotus Beauty SPA
📍 576 Stanley Street, Ngwane Park, Manzini
📞 +26879060429
✉️ info@massparlor.com
🕒 Reception: 24/7 for hotel guests

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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