Frequently Asked Questions
Booking a massage is easy! Just:
- Click on "Massage" → "Book Massage" in the menu
- Choose your preferred service and duration
- Select date and available time slot
- Enter your details and any health information
- Confirm booking
You'll receive a confirmation email with your QR code for check-in.
You can undress to your comfort level. Most clients undress completely, but you may leave underwear on. You'll be properly draped with sheets at all times, with only the area being worked on exposed.
Yes, please arrive 10 minutes before your scheduled time. This allows you to complete any forms, use the restroom, and relax before your session. Late arrivals may result in shortened treatment time (full charge applies).
For your safety, we ask about:
- Medications you're taking
- Allergies (oils, nuts, lotions, etc.)
- Pregnancy
- Areas of broken skin
- Joint replacements
This information is confidential and helps us provide safe, personalized care.
Reservations are recommended, especially for dinner and weekends. You can book through our website or call us on +26879060429.
Absolutely! We offer vegetarian, vegan, and gluten-free options. Please inform us of any allergies when ordering, and our kitchen will take necessary precautions.
Yes! If you're a hotel guest, you can order room service from 7am to 9pm daily. Select "Room Service" at checkout and provide your room number.
Check-in: 14:00 (2:00 PM) local time
Check-out: 11:00 (11:00 AM) local time
Early check-in and late check-out may be available upon request (additional fees may apply).
Breakfast is included in some room rates. You can select the "with breakfast" option when booking. Breakfast is served at 576@Stanley Restaurant from 7am to 10am.
Yes, you can cancel up to 24 hours before check-in for a full refund. Cancellations within 24 hours or no-shows will be charged the full amount.
We accept:
- Cash (local currency)
- Credit/Debit cards (Visa, Mastercard, American Express)
- Mobile payments (Apple Pay, Google Pay, Samsung Pay)
- Room charges (for hotel guests)
Massage: No deposit required
Restaurant: No deposit for regular bookings
Hotel: 50% deposit may be required for peak seasons or group bookings
Refund policies vary by service:
- Massage: Full refund if cancelled 2+ hours before
- Restaurant: Refund if cancelled 1+ hour before
- Hotel: Full refund if cancelled 24+ hours before
Refunds are processed within 5-7 business days.
We're located at 576 Stanley Street, Ngwane Park, Manzini. View on Google Maps
Massage: Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 12pm-4pm
Restaurant: Daily 7am-9pm
Hotel reception: 24/7
WhatsApp: +26879060429
Email: info@massparlor.com
Phone: +26879060429